How pre-orders work

What does pre-order mean here?

Nothing is held in stock. Each design opens for a set window; when the window closes we count the orders and produce exactly that quantity. This is why sizes, colours and personalisation are decided at checkout.

How long until I receive my order?

Production usually takes two to four weeks after the pre-order window closes, then shipping is a few working days. Each product page shows its own production duration and delivery estimate.

Do I need an account?

No. Checkout is for guests. You get an order number in the format PL-YEAR-NUMBER, and you track the order with that number plus the email or WhatsApp number you used.

How do I pay?

By bank transfer, or QRIS where available. Transfer the exact grand total, then upload your payment proof from your order page. Verification is manual, normally within one working day.

What can I personalise?

Depending on the item: graduation year, initials, or your full name. Each option is priced separately and shown on the product page before you add to cart. Personalised items cannot be changed once production starts.

Can I change or cancel my order?

Yes, while the pre-order window is still open and before we send the batch to the vendor. Message us with your order number as early as you can.

What if my payment proof is rejected?

Your order page will show the reason — usually a mismatched amount or an unreadable receipt. You can upload a corrected proof from the same page.

Can my alumni group order its own design?

That is how most releases begin. Tell us the group, the item and the rough quantity, and we will quote a batch and open a dedicated pre-order for it.